You can be a member if you're an:

• Australian Citizen or have been granted permanent / temporary resident status who lives in Victoria.
• Australian Citizen or have been granted permanent / temporary resident status who lives in an area we cover outside Victoria.
• Approved Department of Home Affairs person who lives in Victoria.

Types

There are 2 types:

• Single, for 1 person
• Family, for you, your partner and/or children under the age of 17 (and living under the same roof) or full time students under 25.

What you get

In Victoria, you'll get:

• Emergency road transport by us.
• Emergency air transport by us.
• Treatment when you dont need moving.
• Clinically Necessary Non-Emergency transport by us or our partners.

In other states, you'll get:

• Emergency road transport by their states service.
• Emergency air transport by their states service.
• Treatment when you dont need moving.
• Clinically Necessary Non-Emergency transport to the nearest medical place, if we tell their state service they can do it.

If you're a member, you won't get:

• Services we don’t think you clinically need.
• Transport that’s not to the nearest medical place that can treat you, as we decide.
• Transport to other services we don’t think you clinically need, like if you want to move to another place to be closer to family.
• Non-emergency cases where we haven’t made you an active member yet.
• Emergency cases when you’re not an active member yet but you had a had a problem with your health you knew about already
• Services used before 5pm the day after we receive your payment
• Services that the Transport Accident Commission (TAC) or WorkCover are in charge of, unless they have rejected a claim
• Transport paid for by us where a third party is in charge of payment, as said in the ambulance payment guidelines.
• Services performed by a non-registered provider.