If you're a member, you won't get:
Services we don’t think you clinically need.
Transport that’s not to the nearest medical place that can treat you, as we decide.
Transport to other services we don’t think you clinically need, like if you want to move to another place to be closer to family.
Non-emergency cases where we haven’t made you an active member yet.
Emergency cases when you’re not an active member yet but you had a had a problem with your health you knew about already
Services used before 5pm the day after we receive your payment
Services that the Transport Accident Commission (TAC) or WorkCover are in charge of, unless they have rejected a claim
Transport paid for by us where a third party is in charge of payment, as said in the ambulance payment guidelines.
Services performed by a non-registered provider.