Membership is not a prerequisite for receiving ambulance transport or services.
At the time of transport, paramedics will collect your personal information and send it through to the AV Accounts department. If the details match what is listed on your active membership, an invoice may not be issued. There is no excess to be paid or forms to complete.
If you do not have an active membership however, you will receive an invoice for payment. The current fees charged for Ambulance Victoria services can be found here.
Ambulance Victoria members (including dependants listed on a Family membership) are not required to provide any membership information at the time of transport.
Ambulance Victoria
Invoices
If
you do receive a transport invoice from Ambulance Victoria you
should go to the AV website in the first instance and complete
the online
form.
You can provide your membership number or Student ID (if
applicable) using this form. Click here to
request your membership number via SMS. If you prefer to
speak to someone please contact the Accounts Receivable Department
on 1800 990 029.
Interstate Invoices
If
you do receive a transport invoice from an Interstate service
please write your membership number and Student ID (if
applicable) on the invoice and mail it to: Ambulance Victoria
Accounts Receivable Department, Locked Bag 9000, Ballarat, Vic
3354.
If you are uncertain whether you are required to pay an invoice please refer to the website or call the Accounts Department on 1800 990 029.