We understand the death of a family member or friend is a difficult time. We want to make it as easy as possible to help you or your solicitor manage your loved one’s ambulance membership.
There are three simple steps to follow:
Notify us
Gather the required documents
Submit these documents to us
Notify
us
You
can notify Ambulance Victoria (AV) either verbally, in writing or
via email and we will advise you of the next steps.
Gather the required documents
If
you are only wanting to close the membership
We
will need:
A copy of the Death Certificate or Statutory Declaration
Three points of ID for the deceased member (such as name, address and date of birth)
Your contact information
If
you want a refund and/or want to update details on the membership
record
We
will also need a copy of any legal documents showing you have the
authority to act on behalf of that member such as:
• Power
of Attorney
• Guardianship order
• Trustee
•
Administrator
• Legal Representative
• Executor of the
Estate that shows you are acting on behalf of the deceased
member
• Will
• Letters of Administration issued by the
Supreme Court
• Statutory
Declaration
Please
note:
• Refunds or updates to a membership cannot be
processed unless you can give us a copy of one of the documents
above.
• Refunds will be calculated from the date of death
for a current membership (not for prior years).
Submit
these documents to us
Once
you have all the information ready, please send to:
Email:
membership@ambulance.vic.gov.au
or
Mail: PO
Box 278 South Melbourne Vic 3205
What
happens next?
We
will process the notification depending on the type of membership
that the deceased member held:
Single
Membership:
The
membership will be closed and remaining funds can either be
donated to AV or refunded back to the original payment source i.e.
credit card or via a cheque to the deceased Estate.
Family
Membership (deceased is the primary member):
The
existing family membership will be closed and a new membership
opened in its place, either as a single membership or a new family
membership depending on the circumstances. Any remaining funds
will be applied to the new membership.
Family
Membership (deceased is a listed dependant):
The
member will be removed as an active listed dependant. All
other details of the membership will remain unchanged unless
additional changes are requested.
Contact
us
Please
don’t hesitate to call our Membership Service Centre on 1300 366
141 with any questions.