Declined one off payments:
If
you make a payment online or over the phone for a one, three of
five year membership you will get an immediate response if the
payment fails. You will not receive a separate notification
of failed payment.
To ensure your membership is valid, you
will need to make a successful payment within 14 days (cover for
ambulance services used within this time will not be
considered unless membership has been paid and is within the
AV Business Rules).
Declined Direct Debit (recurring) payments:
If
you have set up a recurring payment taken from a bank
account or credit card, it can take up to three business days to
receive a response if the payment has failed. So you will not
receive an immedidate response.
AV will
attempt to contact you to advise that payment declined. To
ensure your membership is valid, you will need to make a
successful payment within 14 days (cover for ambulance
services used within this time will not be considered
unless membership has been paid and is within the AV Business
Rules).
Missing payments:
If you have had a payment taken from your bank account or credit card and AV have not received it, please provide AV with evidence of payment (copy of bank account or credit card statement, receipt number) and we will investigate further. If located, AV will apply it to your membership so that it is active.
If you are having any issues with payments or have any queries please contact AV Membership:
Phone 1300 366 141
Email membership@ambulance.vic.gov.au (please provide 3 points of ID on your email, such as full name, date of birth, and address inc post code so we can provide an immediate answer to your query)